Frequently Asked Questions
Please email wholesale@steelpetalpress.com for all inquiries regarding wholesale.
LINK TO MEDIA IMAGES
You can access high resolution images and links to catalogs HERE.
EXISTING CUSTOMERS: HOW DO I ORDER?
Please login to your account HERE. You may also order through FAIRE.
NEW CUSTOMERS: HOW DO I ORDER?
1 - Register your account HERE.
2 - Shoot us an email so we can approve your account and grant you access to the shop
3 - Place your wholesale order directly online!
We also still take orders via email, fax or phone. You can also contact us to find a sales rep in your area or with any questions.
E: orders@steelpetalpress.com | PH: 773-234-7758 | F: 888-552-5785
WHAT IS YOUR MINIMUM?
$150 opening order minimum $90 reorder minimum
WHAT IS YOUR QUANTITY MINIMUM?
6 - Single Card, Gift Bags, Stickers, Notepads, Bookmarks, Magnets, Notebooks, Mugs
3 - Boxed Sets, Gift Wrap Rolls
10 - Single Gift Wrap Sheets
WHAT PAYMENT DO YOU ACCEPT?
Payment by credit card, check or paypal is accepted. Items must be pre-paid in full before items ship. Net30 only available with prior approval or through FAIRE.
WHAT IS YOUR SHIPPING CHARGE?
- Shipping charges will be added to invoice.
- Orders ship from Chicago within 5-7 business days via USPS or FedEx
- Subject to availability.
WHAT IS YOUR RETURN POLICY?
- Returns are accepted only with prior approval.
- Refund will be granted upon receipt of returned goods.
- All returns or exchanges must be made within two weeks of receipt. Please report any product damages within 3 days of when the shipment is received
- 10% restocking fee is applied
Do you offer international shipping?
Yes! I've shipped retail orders, wholesale orders and wedding invitations all over the world from Australia to Malaysia.
What are shipping times?
General Shipping
- Orders leave our facility within 4-7 business days via USPS or FedEx
We will contact you if there is a delay in shipping.
USPS Times
USPS Shipping times are NOT guaranteed.
- First-class mail usually 5-14 days to arrive within the US
- First-class International usually takes 14-30 days to arrive to international destinations
- Priority mail usually takes 2-3 days to arrive to US locations
- Priority mail international takes 14 days or more to arrive to international destinations
Lost in Mail
- Once the item leaves our facility, it is entirely in the hands of the post office, fed ex, etc.
- Once orders leave our facility, Steel Petal Press is NOT responsible for items lost in the mail or never received.
What is your return and refund policy?
- We are happy to reship or refund any items that were damaged in transit. Please first provide a photo of the damaged item.
- We will reship or refund items that were shipped because of an error on our part
- We do not refund orders of mis-shipped items due to customer errors.
- Returns are accepted only with prior approval.
- Refund will be granted upon receipt of returned goods.
- All returns or exchanges must be made within two weeks of receipt. Please report any product damages within 3 days of when the shipment is received
- Returns may also be accepted in re-sellable condition with a restocking fee
- We will not reship or refund items that were lost in the mail.
How did you start letterpress printing?
I love telling a story with text and visuals. So, for me, letterpress printing is the perfect art. I came to it organically through my training as a visual artist, which began at a young age.. I took advanced art classes in high school and on my own time as a teenager. But it wasn't until I was earning my Bachelor of Fine Arts at the San Francisco Art Institute that I became interested in ‘Artist Books’ and ‘Book Arts’ as a medium to tell stories interactively. I even moved to Chicago to attend a graduate school program in book and paper arts. That's when I realized letterpress is what I wanted to devote my life to. For me, it's more than just a living—it's a vocation.
Where did the name "Steel Petal Press" come from?
I made it up! Very simply, I liked the way it sounded. And I wanted a name that alluded to the process of letterpress printing. In this case, the softness of the paper in contrast with the power of the machinery involved.
